GENERAL INQUIRIES

We're glad you're here.  Let's get you connected like a breakaway pass in the third period.

For all general inquiries, including your order's status, returns / exchanges or anything else you'd like to know about GLH, please use our email address or phone number below.

Email - info@greatlakeshockey.com
Call - 608-317-0567


 #99 GuArantee

"The Great One," as they called him in hockey, always wore number 99.  If you haven't heard of him, we're talking about Wayne Gretzky people!  

We're 99% sure you'll be completely satisfied with your Great Lakes Hockey product or we'll make it right.


RETURNS OR EXCHANGES

Need to make a return or exchange?  No worries.  Fill out this form below and we'll contact you right away to make it right.  That's our Great Lakes Guarantee!

Name *
Name
Case type *

CONTACTING US

How do I contact customer service?
That's easy, Go to contact us page →


ORDERING AND PAYMENTS

How do I check the status of my order or track a shipment?
You will receive a confirmation email when your order is placed and another when your order ships with tracking information.  We'll also let you know when your order has been delivered. That's what we like to call hat trick service!

How do I return or exchange an item?
Head on over to our returns page and fill out a quick form.  We'll be in touch shortly after and make it right with your order.  Go to returns page →

How do I change or cancel my order? 
Please contact our GLH customer service team to change or cancel your order.  Go to contact us page →

What payment options are accepted?
We currently accept Visa, MasterCard, Discover, American Express for payment.

What currency is your site in?
We are a US-based company, all prices are in USD.

I received an error message at checkout, help!
When entering shipping and billing address please be sure to have all information entered correctly and complete.  If the cardholder’s bank doesn’t recognize the billing address the payment may not process.  If you still have issues with credit/debit card payment, please contact us and we will do our best to assist you with your purchase.  Go to contact us page →

How do I use a promotion/coupon code?
At checkout there will be a box for you to enter a discount code that will be applied to your order.  Only one discount code is allowed per order. 

How is sales tax calculated?
We charge all applicable sales taxes as regulated by state, provincial, and federal governing regulations.


SHIPPING

How long will it take to receive my order? 
We do our best to process your orders as quickly as possible.  Most orders are processed the next business day (excluding weekend) and depending on the product selection (some of our items are very unique and take time to hand-craft in our Duluth, Minnesota wood shop) lead times may vary.  If you have any questions or concerns about a specific in-hands date for your order, let's have a quick conversation.  Go to contact us page →

Do you ship international?
At this time we do not.  Stay tuned on that though...

Do you ship to P.O. boxes? 
Yes, we can ship to PO boxes thru the US Postal Service. 


SPONSORSHIPS


Will you donate some items or sponsor my hockey team or club? 
Feel free to contact us and we’ll do our best to help you out --- no guarantees though.


STILL DON'T SEE YOUR QUESTION ANSWERED?!

 Go to contact us page →