ORDERING AND PAYMENTS
How do I check the status of my order or track a shipment?
You will receive a confirmation email when your order is placed and another when your order ships with tracking information. We'll also let you know when your order has been delivered. That's what we like to call hat trick service!
How do I return or exchange an item?
Head on over to our returns page and fill out a quick form. We'll be in touch shortly after and make it right with your order. Go to returns page →
How do I change or cancel my order?
Please contact our GLH customer service team to change or cancel your order. Go to contact us page →
What payment options are accepted?
We currently accept Visa, MasterCard, Discover, American Express for payment.
What currency is your site in?
We are a US-based company, all prices are in USD.
I received an error message at checkout, help!
When entering shipping and billing address please be sure to have all information entered correctly and complete. If the cardholder’s bank doesn’t recognize the billing address the payment may not process. If you still have issues with credit/debit card payment, please contact us and we will do our best to assist you with your purchase. Go to contact us page →
How do I use a promotion/coupon code?
At checkout there will be a box for you to enter a discount code that will be applied to your order. Only one discount code is allowed per order.
How is sales tax calculated?
We charge all applicable sales taxes as regulated by state, provincial, and federal governing regulations.